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Συχνές ερωτήσεις
Συχνές ερωτήσεις
Q: Who is Donna Rose?
A: We gave our company the name 'Donna Rose' after two family members who passed many years ago separately, we felt the name suited our business venture.
Q: Where are you based?
A: In the Apokoronas Area of Chania on the Greek Island of Crete.
Q: I have a property outside of your area, are you able to travel?
A: Because of the density of properties in our area, we tend to only serve customers in Apokoronas however, certain tasks can be viable for us to travel further so there is no harm in asking.
Q: Do you provide and wash linen during changeovers?
A: We ask clients to arrange the provision and cleaning of all their own linens and towels. This is not a service we can offer.
Q: Are you able to maintain my pool?
A: Unfortunately, we do not provide this service.
Q: Are you a property management company?
A: No, we provide a cleaning changeover service only, guest & property management are the owners/managers responsibility.
Q: What are your prices?
A: Each customer is different as very rarely, 2 properties are the same. Please contact us for a tailored quote. We will need to visit the property to understand what services we can offer.
Q: How much notice do you need for a changeover?
A: For regular clients we will agree a notice requirement and schedule in their appointments. Last minute appointments are not guaranteed.
Q: Are you able to remove household waste & property clearance projects?
A: No, we are a General Cleaning Company, household clearance and waste removal is provided by a dedicated business with appropriate waste licenses. Please engage in one of these companies first and arrange us to visit after.
Q: Are you able to clean badly soiled area and bio-hazard spills?
A: No, the cleaning of bodily fluids, human waste and anything that could be harmful to our staff is refused upon booking or visit. Please arrange a specific bio-hazard cleaning company to visit the property first and make the area safe.
Q: Do you provide additional services / add-on's / home help?
A: No, we are a general cleaning company only. We do not provide additional services beyond that including, painting & decorating, supervision, companion care, random tasks or personal transport.
Q: Can you power wash / jet-wash patio areas?
A: We focus only on the interior cleaning, window cleaning and light balcony cleaning. Patio areas requiring jet-washing we can not complete as this is considered a maintenance task.
Q: Do you provide cleaning products and materials for scheduled cleaning?
A: Yes, we provide all of our own cleaning products, cloths, equipment such as vacuum and mop's. They are of high quality standard and produce excellent results.
Q: Do you use biological cleaning products?
A: We use products we both know and trust. Some of our products are biological friendly but these type of products don't always offer a good result. However, if clients prefer them or a particular product, they are more than welcome to speak to us to see if it is a suitable product for the cleaning required.
Q: Do you you have a cancellation policy?
A: Yes, cancellations within 24 hours of the booked appointment time are charged at 50% of the cleaning fee. This is because we may be unable to allocate that cleaning time to another client. Frequent cancellations or excessive re-scheduling, may require us to place clients onto an ad-hoc appointment basis.
Q: Am I guaranteed the same booking slot each week?
A: We try where possible to provide a consistent and reliable service. Sometimes operational issues may arise such as a booking that was already confirmed with another client before a new client joins may require some flexibility from the new client.
Q: I go away for the winter or for a few weeks at a time but, I want to continue using your services for when I return in my same cleaning slot, can I retain it?
A: Yes, we offer our clients the opportunity to keep our availability for them for next season or when they return. We offer this by a 'cleaning slot retention fee' this fee is charged at 50% of the normal cleaning cost for each unused appointment. When you return, we simply continue as before in your regular appointment schedule.
This is not compulsory, we will always try to accommodate clients where we can, we just cannot guarantee that your particular allocation will still be there when you return.
Q: How can I pay for my cleaning service?
A: We accept all the payment options as required by Greek law including Cash, POS, Bank Transfer, IRIS & International Payment Links.
Q: I would like a business invoice (timologio) is it possible?
A: Yes, we are a fully registered business with the tax office in Chania, please send us your business details and we can arrange this for you.
Q: Do you offer post construction cleaning?
A: No, sadly, this is not a service we offer as it damages our equipment and supplies.